Get help with ACK/NAK.
Start with your distributor
If you bought ACK/NAK through WestLat Design, they are your first call for activation codes, receiver logins and setup questions. They know your receivers and your jobs.
Contact GoPlaces
For anything about the app itself, write to support@westlat.com. Include the app version (Settings → About), the receiver model, and what you expected to happen. We answer within two business days.
Send a log
Share logs in the app (Advanced → Help from version 0.7.1) sends a diagnostic log to an app you choose. Credentials, serial numbers and coordinates are removed before it leaves your device. A log with your report usually cuts the back-and-forth in half.
Common questions
A white screen after installing on Android
Swipe the app away and reopen it. This happens on first launch after an install and does not need a reboot.
“A job code needs internet here”
The tablet needs a connection the first time a receiver uses a job code. After that, the receiver dials out on its own.
Moving a licence to another receiver
Ask your distributor; licences are tied to a receiver serial number.